(might not matter)The biggie- violation action- Does need to be dynamically assigned. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Modified 2 years, 1 month ago. Already on GitHub? Also, I've included Entitlements in the console. to your account. Leave a comment for the Trailhead Baby! My brother has started to play with me! "Please help to resolve this. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Processes. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." I'm chasing my own tail. Would you like to share a few more details on how you currently have things set up? 1 is checked that should not be checked. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . on 6th challenge. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Hi Trailhead Baby, I'm losing my mind here. Could you share some details of what you have? I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Any ideas that can help me? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Ensure you create the Cloudy Weather Resolution automated action. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. What can I attach to help diagnose what I am still missing? ", There are two options for email to case. Has any code been used with your org? Have a question about this project? Hi I am stuck in challenge 6. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Below are tips and gotchas for each report / dashboard. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. That proved to be incorrect. Rated Accounts by State The record count for state and account rating are automatically added. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. "Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned Go to a case- check the Status options. (Hint- search in setup for "support process". I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Which Trailhead Superbadge Is Right for You? | Salesforce Ben That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Is knowledge set up correctly on the page layout? i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! The custom email button I made was visible instead but was not approved by the Trailhead check. For those of you who know me, you probably know that Im lucky enough to have a job that. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Making dinner for Mom! Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. The solution? How would you enable people to select cases from an organised list? "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. This is my journey- a normal kid by day- a Trailhead explorer by night. Ive always thought this was pretty cool. Remember you can only have one assignment rule per object and the instructions specify two routes. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. The challenge says "add the option for agents to compose emails within the console while looking at a case". Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? If you are still stuck after that, leave a comment with some more details and I'll take a look. I have created and recreated the Cloud Technical Team support process more times than I can count. If the action is missing from the page layout, it will not show up as an option in the feed. Don't be worried if you are updating several page layouts plus the console app. Challenge 4 Case Routing. This comment has been removed by the author. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Sales at Lychee shadow I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Ensure Agents have access to Knowledge when viewing a Case." You also get personal insight into the life of a Trailhead Baby! Hello. hmmm It has been a while, but I believe that just the "standard" profile is what you need. hmmm This looks good. @MM - thanks for your time. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I have both Email to Case and On Demand Service enabled on the Email to Case page. Ensure you group report results correctly. Think carefully about the language it talks about pushing cases UP and pushing cases TO. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. nay help is much appreciated. But I have created this Data Category, so I'm not sure what the issue is. (Email to rebecca@capstorm.com). Ensure you create 'Billing Topics' for Knowledge." Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. He laughs when I poke his nose and tries to take toys out of my hand. Thanks. (Not the "standard platform user", just "standard user"). It's likely something simple like an extra character. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Sorry . Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. "Can you please help me, what am I missing? Take a break, grab a snack, and watch this video. Ensure Agents have access to Knowledge when viewing a Case". Still stuck? Some changes are done at Challenge 2. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. When you start a create a new report, simply click to start with a clean screen. . This is so annoying. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Sometimes it seems that the most frustrating problems have the simplest solutions. I can't figure out what this error means. Even clicked edit and save for the profile after changing console settings. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Did you start with a clone of the correct profile? The free lemonade offer worked! #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Goodness! Does this help? Use another way to specify capacity for the routing configurations. This worked for me. This thing is just hosed and I'm only on #2. {!Case.OwnerFirstName}, Ursa Major Solar. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Tnx, hmmmm What you have sounds correct. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Glad you figured it out! Modified 2 years, 1 month ago. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! It was an interesting project, and I wanted to share some lessons learned from . This is really a tricky one. I've had it take up to 24 hours :(. Are you using a Dev org or a playground generate from Trailhead? These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. One of my favorite new things this week was taking a shower with my whole block collection. Trailhead Baby any idea? Usually this is due to some pre-existing configuration or code in the challenge Org. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. If you need more help, leave a comment! A mistake I have made many times as well! Superbadge Apex Specialist Full Solutions - Salesforce Handle Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Various trademarks held by their respective owners. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Select edit page4. It is reason i m getting this error. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Ensure you set up the routing for Advanced Cases properly. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about Selling with Sales Cloud Specialist Superbadge - YouTube The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. You cannot customize its label or logo". Use Lightning Knowledge to create a knowledge base for better customer service. Good! The worst error! I have created data categories and Subcategories and have activated.But have issue with the above error. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Review the steps to ensure you create the Cirrus Support Process. This is a fun challenge - if you are, like me, a total Service Cloud novice. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. These are instructions on the types of rules you need to make. I can only click on the Email tab. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. And it's a little trickybut you can find out if you google it:). You signed in with another tab or window. Do you have "Billing Topics" as a top data category with the 2 sub categories? i could pass the challenge, so great to have some experts available like you! I don't know what else to try. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Also when i click on Overflow Assignee no records found window pop up. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I dont see any check box under layout properties of Knowledge. If you need more help, leave a comment! I have used knowledge 1000 times and have never had anything like this. I had to do a quick refreher on this topic mid-superbadge. @Trailhead baby I am having same error message. Hi I am getting the below error. Trailhead Superbadge: Data Integration Specialist - Forcetalks When I made mistakes, I simply reverted to the last saved version. Look at the page layout again- there is another item you will need to add. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Stuck on Superbadge Apex Specialist Step 1? Any clues as to what I might be missing? Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. (I am totally stuck on a CPQ superbadge right now on the last step!). You write beautiful things. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. This is my current version name. Glad you solved the problem! If you did them recently, try not to leave it too long to attempt this superbadge. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I ran into the same issue. Or "on demand email to case". Making dinner for Mom! Hi there,I am struglling with sataus update within a macro. Use the search o. Hello! Usually this is due to some pre-existing configuration or code in the challenge Org. Also, my email-to-case and email on demand are checked. Usually this is due to some pre-existing configuration or code in the challenge Org. Did i use the wrong template? Service Cloud Specialist | Salesforce Trailhead Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I have sent screen shot of my report to rebecca@capstorm.com . Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." After changing the name of the inactive user it worked for me. @Joy.. Can you please share the solution ?r. I am stuck at Step 3 - Create service level and actions. I've been in this challenge for hours now. I'll keep checking if I missed anything. Module. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Issue was with the Lightning Page Layout. I started the whole of the following steps in this section with the objective of creating a macro. If you are short on time, start around the 20 minute mark. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Thank you for your time and response. I learned so much doing it. Skip Main Navigation. What item is on your lightning Case page layout to show Entitlements? The error message is so cryptic that it's hard to troubleshoot the issue. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Expert Tips on Getting Your Billing Superbadge - ITequality Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. :), I am unable to solve this. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. I dont see any check box under layout properties of Knowledge. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Ensure you create the Cloudy Weather Resolution automated action. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page.
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