2019. And one, Don't Miss Paradise Oaks RV Resort In Florida. Discover the necessary items to make this an unforgettable adventure! Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. The owner listed is **************************. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. I admit, we were naive in thinking that the labor charges could be so little for such a job. 2 lead acid batteries. Nobody will build them better. BOTH of which **** has rejected. All warranty info is typically reserved for new units and is subject to specific terms and conditions. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. Again, the deal fell through . Thurmont, MD. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. We need this rv fixed asap. Class C, 32 feet Thor Motor Coach. VIN #*****************. 40,000 miles. bunk bed. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. . Listed 27 weeks ago in Cass . I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). Need advise, had a shop replace house battery and repair inverter. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. I am rejecting this response because: We have been going back and forth with this for three years. Please see us for a complete list of features and available options! Like most: All went so smoothly from our first email to our going through the American Canadian borders. There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. This dealer in **** miles away so thats not happening. !. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. It was amazing! My Thor Rize was not properly built. good-will offer. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? Diesel and gas-powered chassis options. Thor Motor Coach's stands behind it's previous response, copied below. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. Need advise, had a shop replace house battery and repair inverter. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Speakers. Save. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. Can hitch up to 8,000 lbs. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . Brought the coach home. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? Then to ********* in ****. We have been diligently working non-stop to get the flooring and heating breech issues resolved. Standard and optional features listed on units may or may not reflect the actual in-stock unit. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Want to request a quote on this unit? That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. We have taken the coach all over ***** and **** trying to get the issues resolved. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. There authorized service center is telling me not to get roof patch but replaced. We want the work to be done correctly. I am not in a place where I can plug in and charge the house batteries. 2022 Thor Freedom Elite 24HE. Solar panals not bolted properly to roof.Propane sensor faulty. I had to send the slide out for access. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. I have hundreds of emails relating to our continued attempts to get these issues resolved. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. Is An RV Renovation Project Right For You? Watch on. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. Please contact dealership to verify unit information and availability. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. Posts: 2,166 THOR #11781. ("goodwill offer") from what they will charge us to do the labor at their factory. The same way they want they money on time, Included my vin number thor vegas **** 2022. or call the glass man in town? If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. We had the privilege to work with Joe A. the Internet Manager. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. from Thor Motor Coach. Learn More Class B This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. We cannot even drive this rv with fear it might shutoff again. 1 swinging tv screen. $5,000. Most of the issues listed on pdf ************************************************************** 2021. Rear Bath. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. Across from the sofa is a booth dinette. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. CD Player. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! The requested information: 2019 *********************** **** motor coach. Took a good 2 hours drive and they are still dead. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . WHO IS RIGHT? Can you tell me a little more on. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. International Association of Better Business Bureaus. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. Customer Reviews are not used in the calculation of BBB Rating. At this time Im satisfied that they Thor Motor Coach has reached out. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. bunk above drivers compartment has failing motor brakes. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Our 2019 ************ Motor Coach seats have started to completely disintegrate. WHY are the flooring issues causing such concern on behalf of Thor? Arriving at our destination we set up to dry camp. Thor Motorcoach Logo linking to Home Page. Wondering if the converter is shot. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. When searching for a service center make sure to use the filter option. Read full answer We have a 2017 Thor motor home with a radio installed backup camera. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. Yes. drivers window was installed bad. 01/03/2023. Thanks for the replies. Ill keep taking all suggestions and look a while longer. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. Thor Motorcoach Logo linking to Home Page. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. I was given a few numbers of service centers and I had to contact them. Our BIGGEST Class C is HERE!! Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. Based on the pictures provided to us, there is no repair to be made. Mercedes-Benz 10.25 in. The keep-alive lead isn't switched at all. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Junior Member. Of course, at our expense. These issues are ongoing, not new. There is a special tool (like a shiv) that you use to release both sides. Mechanic's Assistant: Are you fixing your Chassis yourself? Terms may vary. Your Thor rep will be reaching out to you to gather more information on the concern. Message. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. We are so very happy with the coach we purchased! Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. We bought it new in 2018. Read More: https://thormotorcoach.com/legal/ From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 All standard features and specifications are subject to change. ****** was not being truthful. And not have heard from them. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. This is an independent, unofficial site. 3. The radio may well be powered by the house batteries. I will say again this coach cost us 100's of thousands of dollars. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. Provide us with some basic info and well appraise your RV. Doesn't look like I am getting power to the radio since battery replaced. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. It has been sitting for a year. Not just one but every single seat in . We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. Both electrical circuits must be energized for either radio to work. 2003 Jazz Toy hauler 5k obo Needs work. . You are using an out of date browser. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. How can these issues that were reported to Thor when our coach was new, now be null and void? See dealer for details. Please contact us to verify info, and to check availability as our inventory changes rapidly. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. Ill keep taking all suggestions and look a while longer. Manufacturer-provided pictures, specifications and features may be used as needed. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. THOR AXXERA RADIO.not working??? ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! Complaint Type: Problems with Product/Service. MSRP Price: $157,576. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! Diesel and gas-powered chassis options. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? **** has already sent the flooring. We had one of our **************** Representatives reach out, the below follow up was provided. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. 2. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. Thor motor coach four winds 24 f e350 chassis. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. is not responsible for any misprints, typos, or errors found in our website pages. Worked with ******************* until **** when he moved to a new position. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. As the smallest motorhome option, camper vans are welcome virtually everywhere. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. Speaker Location(s) Interior / Exterior. Check whether the batteries are charged enough. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). Built-In Skylight. Stock Number {stockNumber} {priceLabel} {msrp}. Number Of Televisions. From researching this seems to be a problem with a lot of Thor coaches from that year. The elements cause the roof to expand and retract. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. The pictures submitted to us show no concern of factory defect to the roof. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Jumping through hoops. This price is only valid for 24 hours from. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. Save. For a better experience, please enable JavaScript in your browser before proceeding. ** Day 2 we tried using the microwave again. He moved to a new position. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. See dealer for details. Nobody will build them better. This coach is over 6 years old. Would be a great hunting rig! The claim is currently under review, you should hear back from your rep by the end of this week. Onan onboard generator. Begin with this one! Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. ********* in **** had the coach for six weeks only to decide in the end not to do the job. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. . CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! Based on what was submitted to Thor, we see no warranty concern. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. The $1,000.00 bid they accepted. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . Satellite. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. Want to make us an offer on the {product}? There's a fuse on the back of the radio. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? See dealer for details. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Thor Motor Coach does not have control over the ************ centers. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. Your actual payments may vary. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. Status: Answered. I have looked and checked all connections and fuses I can find. See us for more details. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup We are well aware that the coach is off warranty. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! 5 seatbelts. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. I got a jump and the car battery is working fine now, but the house batteries are still dead. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. This has all been dragging on for far too long. Not a fuse, not a wire. Complete this form and we'll contact you with our wholesale price. We have acted in good faith throughout this entire ordeal. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly.
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