Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Good for you. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The email will state that the payment will be released to you once you have proven that the goods have been sent. It expressly says this in the PayPal Seller Protection terms. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. 26-05-2020 Refunds and Returns - Mercari: Your Marketplace Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. Yet fight is not over, lets see what happens next. The item could have gotten mixed up during a customs check? Unfortunately for you, the item is a replica of the one you sent. 04:02 PM. Example: The listing said "new," but the item was clearly used. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. I have been talking to someone with same story Im trying to buy a car. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. I told them to send it back to me and I'll give them a refund. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. package or mail missing? If the package was mixed up by GSP, then they should handle it. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . This time, I accidentally sent an ebay buyer the wrong item. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? I talked to manager and simply were told nothing can be done. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Stockholm syndrome - Wikipedia document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. Buyers abusing "not as described" to force refund - PayPal Community Offer to send the copied forms to an ebay chat rep. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. 26-05-2020 Add any photos you have of the wrong package. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. on I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? eBay somehow refunded the buyer automatically when the return was delivered. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Ebay going to shit with scammers abusing the money back guarantee. eBay are only concerned with issues that affect their own profit margins. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. What can I do in this situation to avoid loosing $900 and the item as well? Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Made sure we sent all images to amazon as it was within 30 days of purchase. Solved: What to do when wrong item received, seller reques - The After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Is it possible to contact their police department? Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. It is better to talk with them first before doing this. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. You have to make them paying you off a better deal than the hassle you will continue causing for them. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. If the shipped item was sold for under $750, delivery notification is adequate proof. I agree. For more information kindly send . Its unfair they side with the buyers all the time. But they said flat out "we don't mix up packages" and reiterated. There is so much scamming going on Ebay, Sellers dont have a chance. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Or is it possible it was mixed up with a different package? In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. eBay will not assist with a transaction that occurred beyond its purview. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Its ok but I like the darker one you had in your listing. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. But obviously I cant prove that. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop The item ordered was a coil of hook & loop tape. Copyright 1995-2023 eBay Inc. All Rights Reserved. Choose "have us call you", that's the best option these days. He immediately cancels the order and requests a refund. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. on In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Should I contact the postal service? If you play nice, they will just tell you that it's too bad and part of business. Sucks!! We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Omg I JUST heard that same story!!!! This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Help a buyer with an item they didn't receive | eBay Usps Signature Confirmation Signed By Someone ElseWhen all goes well Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. So eBay accepted the return. $900 item. Buyer claiming wrong item was received. HELP!! When a buyer disputes an item, the review is no longer an option unless they "accept the item". 05:05 PM. Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. It will make it much more challenging. I don't like this version and Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. I told Ron that this was, "pardon my French, absolute bullshit." If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. I asked for a picture from the buyer and it was some plastic item. In my experience, the wait times are usually short and they do call within the estimated time. At first, it might seem foolish to pass up a generous offer, but often its a trap. Create an account to follow your favorite communities and start taking part in conversations. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. When a buyer wants to return an item and be issued a refund, here is what you do first. Disputing the chargeback can take a lot of time and hassle on your behalf. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. It also looks like the original label is a printed label, cut out and then taped on. I only sell local, mainly to avoid hassle. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule You are welcome to file claims and police reports. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Accept it and issue return label. Privacy Policy. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. For things like graphics cards your best bet is to sell locally, all cash. Press question mark to learn the rest of the keyboard shortcuts. e-bay couldnt give two hoots for sellers as long as they are making money. Answer (1 of 4): Hi. Check all items upon receipt. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). As its a scam, you will never see your money or your items again. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. They have always just put new shipping labels over the original label on the unopened package. What to do when wrong item received, seller requesting to send to other buyer. Solved: Buyer says I sent the wrong item but the photo loo - The I recently had the same experience. The scammers will also ask for your PayPal email address. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Dial 1-800-275-8777 and explain the issue to USPS customer service. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Remember to be persistent when you are in the right and can prove it. Defective Item return that is not defective HELP I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. But so far no response from buyer. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. When you issue a refund to the buyer They'll be refunded through their original payment method. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Do not do that. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. How were you able to call eBay? zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. All such complaints from sellers are simply ignored, as profit takes precedence over reason. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Attached is a picture of a side buckle and the package with address label. What's the tracking number? WARRANTY AND INFORMATION. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. by asking the buyer questions or calling the post office? BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Always think like a big retailer. So it sucked having a negative mark on my account but it was the only thing I could do. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I asked my boyfriend to print off the labels and post them while he was at work. As seller, here are a few things you can consider before selling to buyer with little or no feedback. Funny thing he could never tell me what he claims he got or send me pictures.