how to cancel regus membership

This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Are there other similar companies to regus that are less expensive or better? No one would contact me over the phone. Regus Luton have a very devious way to prevent full deposit return. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. We appreciate your business. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? She advised me to consult the Agreement, which I did. I would like to request you to cancel my membership with you kindly. We call this the "Veeto Demand" period. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? if so what was their response. Search for participating airport lounges and eateries here . Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. They shut down my location with 2-day notice and then cancelled my agreement retroactively. They are thieves and scammers! I have now joined acquire and Regus. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. Go anywhere but here, Hi Eric, thanks for reaching out. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. Your local team are always your first point of contact. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Once they sell you something that will be the end of you being treated as a valued customer. They reference their terms and conditions and just continue to charge me month after month. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. Please could you send those details to me at lorraine.brule@regus.com so I can support you? My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Our customers satisfaction is our priority. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. HOW DO I CANCEL MY MEMBERSHIP? - Member Services 2.0 With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. 3. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. How do I revoke a membership I sent? - Ramsey+ A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. This is held for seven days only as a fraud-prevention measure. Hi Cami, Im sorry that you feel this way. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. The center itself have no problem and sales are nice before you join. Here is a simple format for writing this letter , To, Do not use this scam company at all costs Besides, the facilities provided by you are also impeccable. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. Why have me sign a contract if you aren't going to keep your word? You can start your agreement on any day of the month. This was not pointed out to me when I signed up for my virtual office. If it has been longer than 30 days, please get in touch so we can investigate further. Can I use a business lounge if I have a coworking or a private office booking on the same day? How to Cancel Regus Contract - Community Evangelical Church I would like you to please confirm the receipt of the letter and the cancellation. We pay those as well. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! I hope youll continue to serve more and more people and make their life happy and prosperous. We apologise if for any reason you didnt receive these reminders. We can assure you that our teams are always happy to help. Its an automated process. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. I await their reply. Thank you, Unrivalled workspace. The quality of Regus office space is good and available services/appliances were reliable. Not sure if I can change the currency in the app. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. If you refuse to pay their bogus invoices they will send you to collections. They charge an excessive retainer fee. Looking forward to getting your confirmation receipt. Access thousands of business lounges across the world simply turn up and get to work. The opportunity. I look forward to receiving more information from you. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. I look forward to receiving more information from you. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. How easy is it to get a hold of customer service at regus? 2.3. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? It's a yellow button near the top of the page. And, as I am moving to another state, it won't be possible for me to continue with the same. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. We use cookies to improve your experience and deliver personalised content. The global pandemic has hit lots of businesses in different ways. Absolute disregard for tenants. Its clear from reading your comments that the main reason for your review is that of your agreement. Ive been their customers for the past 3 years, paid everything in full. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Sandra Melody Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. Build your presence fast, anywhere in the world. A member of our team will get back to you as soon as we have the details. The reps refuse to escalate blatant misconduct on their part to their management. Your email address will not be published. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. I called their 1-800 number and someone overseas took my message. Today Sandra replied to my messages on both message boards and via email. All agreements end on the last day of a calendar month. Hi Hongxu, Not only they refuse to return my deposits they also threaten me with lawsuit Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Coffee/Tea - $35 per month Deplorable behavior by Dr. Carrie Jaffe. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Only pay for the services you need and access workspaces when required. Lorraine Brule Michelle Spire Beautifully designed coworking spaces to help facilitate new connections. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. This is a very unprofessional way of handling the situation as this concerns health and safety. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. Global Customer Service at Regus, They auto renew your contracts without your permission. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. The complaint has been investigated and resolved to the customers satisfaction. Absolutely unacceptable behavior. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. Regus Won't Let Me Cancel | FairShake Complaints Library If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. THINKPODs are available only in selected locations. Is calling them the only way to do this or is there a way to do it online or via the app? Thank you, Have anyone walk away from regus hidden automatic renewal. It was a nice experience with the club. I understand and appreciate that youre disappointed, and would really like to help. That exception is made on the understanding that an additional service retainer is payable. Comfortable, professional environments. It should also state the reason behind why you want to cancel the membership. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. I look forward to receiving more information from you. Our dedicated teams work hard to help all customers but I can also help you have this resolved. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. And they do not have to provide any notice to you at all. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. This is also very unfair as we are paying for an office that we are not using because of the heating. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Guide to the DragonPass lounge membership program. Go to this page in your computer's web browser. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. I couldnt see your email address or Regus account reference in your message. Such companies should not exist. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. I have been renting an office space at Regus in Kings Hill for over 12m now. 205 0 obj <>stream This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. Besides, the facilities provided by you are also impeccable. 3 Things to Do When Terminating a Regus Contract - Regu Just drop in to a location of your choice whenever you need a place to work. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Call us Buy now Services are billed automatically depending on the customers preference. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. These emails were sent to the email address you registered with us on the same day you signed the agreement. And again, there is simply no legitimate reason for this. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. You should receive your refund within 30 days after your end date. Hi Mike, Im sorry if you felt the need to escalate this. Manage all of your workspace and business needs. As far as the payment is concerned, it has been made in full. Kind regards, Why? Best, Lorraine Brule Global Customer Service at Regus Hi Ryan, According to the contract terms, the last date of my membership with you is on {the date}. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. Who has the free mental bandwidth to keep track? Assistant Global Customer Service at Regus. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. It then states that you must provide this written notice at least three months before that end date. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. It should have been very easy to secure me as an advocate for the company. * All prices shown are valid at the time of inquiry, based on 24-month contracts. In case, there is any cancellation fee or refund, make sure to include the same in the. Virtual Offices & Mailing Addresses | Regus - Regus | Serviced Office Our membership options give you the flexibility to choose how, when, and where you work. I look forward to receiving more information from you. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. I cannot stress enough the lack of professionalism and poor service. You can change your membership when its time to renew - just let us know. Thanks again for everything I will be happy to recommend your services! Unfortunately, on this occasion we were unable to provide it and for this we apologise. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. Best regards,Michelle Spire. Or you can upgrade at any time. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. After being in my new office they are increasing rent by 8.7%. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. The temperatures in our office are 31 degrees and up everyday for the last few months. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. Regus membership gives you access to workspace in thousands of locations around the world. I believe you must provide a 3-month notice (read your agreement). Please email me at lorraine.brule@regus.com with your company name and details. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Save my name, email, and website in this browser for the next time I comment. There are lots of better places out there which are cheaper and better, Hi, Do you think the lease would end, with no consequences for Regus or the member? Best wishes, Turned up at 450 Bath Road, Heathrow. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. Building issues almost daily, with zero empathy for the tenants of their spaces. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. Get help. Cancel Your Regus Contract - Typeform I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. French has been your invoice and communication language since day one but Ive just updated it to English for you. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Thank you for your comments, which help us improve. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. Remember that I need to escalate this and if I escalate this it will not be approved.". We have a team of specialists available 24/7 to help you find the best solution for your business. We hold a pre-authorisation charge of GBP14.75 on all new registrations. Assistant Global Customer Service at Regus. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. Well. It then states that you must provide this written notice at least three months before that end date. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. We find it very unfair that for this reason you post a very visible, insulting and untrue review. You can also choose a coworking or office membership for 5,10, or unlimited days a month. They are requiring a TWO month retainer, which is almost $4000! It is also worth checking that our emails are not landing in your spam folder. *T&Cs apply. We ask all our customers to add an automated payment method to their account. This company has the worst customer service I have ever experience in my life. She at least implied that Hannah`s use of the printer was a nuisance. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. How regus allowed to get away with their hidden automatic renewal. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Kind regards, Then makes an excuse! I would not recommend thia company. If travelling as a couple do we need 2 memberships? Sometimes they don't see my payments and kick me out of the system. Your email address will not be published. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. Regus Online Account how to cancel regus membership/account? Stay away!! Hi Jody, Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. Community Sales Manager Job in Sherbrooke, QC at Regus Transparency is very important in everything that we do. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. Case reference number: C-6953809-Z0V3 This is for your convenience and in order to avoid any unwanted interruptions in service. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream One such way weve used before, is going through the Gourmet Society x DragonPass portal. It should also state the reason behind why you want to cancel the membership. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Best, Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. She said it reverts to a month-to-month, but to review the Membership Agreement. Lorraine Brule Troubleshooting common issues with Solstice Conference. In the next paragraph, you should ask the authority for confirmation of cancellation.

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