The Sync Box supports HDMI. Hue Bridge required, not included. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. 3. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Smart Plugs and Your Home: Is Radiation a Silent Threat? Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. I got the same issue. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. Is this normal? However, it just supports 60Hz inputs currently. And the Hue Sync Box connects to your router (via Wi-Fi). Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. Ie. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. Open the new finder window, then click Go. The system is composed of two standalone units, which are an app and a physical box. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. While they both can work together, you dont need one to run the other. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. Does the Sync Box come ON when the TV is powered on?" Philips Hue Sync - Apps on Google Play Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? While these are quicker to fix than the issues with the app, they can also be harder to diagnose. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in - YouTube (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Or experience the music that you are listening to transports you to a different universe? First, download the Hue Sync app for your iPhone, iPad, or Android device. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. Youve probably already guessed the solution here. They release a new version constantly, you can see. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. All rights reserved. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Aug 20, 2020 9:53 PM in response to i_rina. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. How to set up Philips Hue Play HDMI Sync Box - YouTube POWER ON AUTOMATICALLY. Scroll down and tap on "HomeKit". (2 ways), Are Philips Hue Bulbs Bright Enough? 2018-2023 Signify Holding. You can install this app on your device. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. Some users reported that the app would lose connectivity as often as once every hour. Connectivity Issue with Hue Bridge and Hue Sync. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. There are two of the biggest problems for it. 2. Click the Library shortcut that appears. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Can It Support Both?! All Rights Reserved. So, whats causing users to report connection issue after connection issue? All you need to do is set up a new entertainment area on your smartphone. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. The Most Common Philips Hue Problems, and How to Fix Them How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. But you should ensure a steady internet connection for your Hue Sync Box. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. This is a very troublesome problem. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. It can be for all of your Hue devices. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. A: Answer. So, it would seem I'm the only one having this issue. 1-800-MY-APPLE, or, Sales and This update also brings support for HDR content, including Dolby Vision and HDR10+ content. How does this all work? Sometimes your App maybe gets messed up, so it would be having connection issues. Navigate to the HueSync folder (Roaming or Local). Help! But you will still have some connection issues. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Hue uses these connections to create their "surround lighting" experience. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Philips Hue's new TV gadget matches colored lights to whatever you I think almost everyone will like to watch movies, listen to music and play games. I have also gone through some research and come to some conclusions. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Is there a way to force the Apple TV 4K to send Dolby Vision? 4. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. It was the only thing that worked for me after hours of trying. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. At this point, we would recommend you to Contact Apple Support. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. If possible, we would also recommend updating the Philips Hue TV sync box. All this fix does is force the Philips Hue app to repopulate its own data files. Simply delete this folder and the app should repair itself. It may not display this or other websites correctly. My LG tv has only HDMI ARC and not eARC. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. The Hue app is the central control for all of your Hue devices on your smartphone. Ver ms detalles. Hello, I am James Beetie and I am a bit of a self-confessed nerd! Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Joseph_S. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. However, the Hue Sync Box really needs that reliable connection. For example, HDMI 1 could be the name of your gaming console. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. Going to this page you will see the Hue Sync boxes that are available. Your comment will be manually reviewed and approved by Tristan in less than a week. Smart Home Point 2019-2023. omissions and conduct of any third parties in connection with or related to your use of the site. I cant think of any big issues. Now you can try to downgrade back to the previous version. Buy in India Philips Hue Play HDMI Sync Box - Tanotis Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Would anything change if you used an Ethernet cable between your router and the Hue bridge? I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Your email address will not be published. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. For some problems, it is difficult for you to find solutions online. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. Philips Hue Sync is a newer product from Philips Hue. Listen for two "power-up" tones a couple of seconds apart. You can use them together or separately. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. User profile for user: Is it possible to output Dolby Atmos and Dolby Vision? I will tell you some methods to fix it. 4K does not work, yet. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. This wont harm your app or connected devices. Many users tell me that their app would be lost connectivity once per hour. Both the new app and the new physical device have some issues that users are currently working out. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. There you have it! How to set up Hue sync box | Philips Hue US *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. UPDATE: I was able to fix this issue thanks to @tweethue! These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Thanks and good question. This software allows the lighting system to react to the media youre playing on your computer or phone. We and our partners use cookies to Store and/or access information on a device. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . However, the challenge here is to properly diagnose the problem, especially if its a technical problem. On a Mac, the data folder is called the cache.. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. Press J to jump to the feed. jdo_apple. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. My AVR supports Dolby vision pass through. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. My Nvidia shield pro works brilliantly . Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. Hue Sync Box adds support for Siri control alongside - AppleInsider Yes I've tried everything you mentioned on your comment. Philips Hue brings smart lighting to everyday homes. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. Good question. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. I am using it daily here and like it a lot. Aug 22, 2020 6:17 AM in response to ShYnNoK. These are relatively new Hue products and still have to go through their growing pains. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . This guide will tell you why your Hue Sync has connection errors. Many technology companies like Philips often release new updates for their hardware or software. Please note that all comments go into a moderation queue (to prevent blog spam). It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). I was pretty disappointed with the play bars but now I've got the gradient strip I love it . Apple TV 4K, Just looked at the Gradient and i'm sold on that. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. In order to try this fix, you need to delete your apps data. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. This site contains user submitted content, comments and opinions and is for informational purposes Select your Wi-Fi network and tap Connect. For some problems, it is difficult for you to find solutions online. So have you ever felt like you want to step into the world of your favorite video game? 2018-2023 Signify Holding. I have no problems with any other device . There are applications that claim to work on Smart TV's with this box however they do not work . If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. All postings and use of the content on this site are subject to the. Continue with Recommended Cookies. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix.