You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. ;R?q:40? You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Customer APP ID: stonewater. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. Home Realizacje i porady Bez kategorii stonewater customer promise. If it matters to our customers it matters to us." Use this form to report any non-emergency repairs or defects. LEARN MORE Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. Phone us: 01202 319 119. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach I am delighted that you are interested in joining Stonewater at this exciting time in our development. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Survivors experience of the housing pathway Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. Isgho Votre ducation notre priorit . A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. I look forward to sharing another update for the final three months of this financial year sometime in April. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. . The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. California Insurance License #0G51436. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. Select Accept to consent or Reject to decline non-essential cookies for this use. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. Overall, 67% of employees would recommend working at Stonewater to a friend. Whether they need emotional, physical or financial support or advice it's always free. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. hbbd```b``5
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$3H@i please contact your property management office. The Customer Complaint Panel who are they and what do they do? Over the last three months weve carried out a whopping. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention The process took 2 weeks. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. Feedback. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. %PDF-1.5
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Stonewater Customer Hubb. We value the importance of what EDI brings to our organisation, our colleagues and customers. The findings from these events will be published in the next few months watch this space! A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. Interviewers were very welcoming and made me feel at ease. Largo FL 33777. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. All content is posted anonymously by employees working at Stonewater. . Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you Project Officer If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. 09/27/2022. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Twitter - @StonewaterUk. Development Manager Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. 68% of employees think that Stonewater has a positive business outlook. This is based on 49 anonymously submitted reviews on Glassdoor. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Put simply, if you want to make a positive difference, working in housing is for you! You can see our Customer Commitments here. cscl star vessel flag autism and narcissism differences. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. Learn more in our Cookie Policy. Customer Service Advisor Bournemouth - England - UK , BH2 6ED. Were really sorry if youve experienced delays or the service hasnt met your expectations. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; stonewater customer promise . 610 0 obj
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Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. You could be our next: #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. 100% of job seekers rate their interview experience at Stonewater as positive. stonewater customer promise. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. You can update your choices at any time in your settings. You must do this within 15 working days of our response. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Today is all about celebrating and recognising great customer service and the people who deliver it. Pan Sussex priority alignment with Brighton and Hove #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. Right to Buy for housing association tenants Stonewater customer community group on Facebook. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. If you are a tenant and have not yet registered,
Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 We manage around 32,500 homes in England for over 70,000 customers . Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. stonewater customer promise. If you would like to send us feedback please visit Call your management office directly or the local authorities at 911. I will raise any outstanding repair you have with the team and they should be in touch. We think we could be the perfect match for you too but which way will you swipe? 8th March 13:30 Not to mention all the roles that make a business function, in HR, Finance and IT. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. This latest performance shows some areas where were hitting our targets and others where were not there yet. This form will not work unless you enable cookies. Others should be encouraged to follow their lead. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. . I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. If it matters to our customers it matters to us." Day 5 of #NCSW2022 is Customer Service Recognition Day! Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. Comprehensive. 2 Stonewater reviews. We aim to respond to all email queries within two working days. Changes won't be saved until you sign up for an Enhanced Profile subscription. To get a job at Stonewater, browse currently open positions and apply for a job near you. california hotel laws; fort hood levy brief link; cassie laundrie update.
Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. Job specializations: Customer Service/HelpDesk. endstream
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If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. We'll assume you're ok with this, but you can opt-out if you wish. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. One of the ways we do this is with our customer commitments. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 604 0 obj
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Government contracts account for 3.7 million employees in the United States. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. We may not get better overnight but we promise well keep using your feedback to get better. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. -Maya Angelou A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. Keeping customers safe and delivering quality services to you really matters to us. Retrofit is a key solution to some of the energy bill challenges were facing today. Listing for: CV-Library. Christian Lauterbach - Sicherheit im Betrieb. We aim to respond to all email queries within two working days. ^Alex. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Their personnel know their . You can find it here. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Use this form to let us know about incidents of anti-social behaviour. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. Intersectionality, domestic abuse and housing Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. %%EOF
Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. The CCP will then meet and make their recommendations within 5 days of their meeting. endstream
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1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death Perpetrator accommodation removing the cause of harm Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. Customer Promise Today is all about celebrating and recognising great customer service and the people who deliver it. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. z[|WC{]f. All answers shown come directly from Stonewater Reviews and are not edited or altered. If you are reporting an emergency, please do not utilize this means of communication. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. Questions were not too difficult and it felt very relaxed. Or you can send us a message on our website. Customer enquiries. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. Does Stonewater offer an employee assistance or workplace counselling program? This is the Stonewater company profile. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. Transparency . Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Remote/Work from Home position. Online/Remote - Candidates ideally in. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. stonewater customer promise. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. California Insurance License #0G51436. How can we deliver good, quality, and affordable homes to the people wh You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. hlRmk0+}K`,j"c[IvNsztiDc@h WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. by chloe calories quinoa taco salad. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Does there seem to be diversity at Stonewater? Day 5 of #NCSW2022 is Customer Service Recognition Day! Customer Experience Advisor. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. Watch this space. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Feedback. (Usernames and Passwords are Case-Sensitive). This button displays the currently selected search type. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. New Homes Coordinator Your name * Your email address * Confirm email * Copyright Stonewater. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. To tell us your thoughts, please complete the following, 2 minute survey. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. David Lockerman, Customer Experience Director. I want to celebrate all the great work our teams do. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance.