- refund the buyer and let them keep the item (if it's not worth the time and money to process a return) Thank you very much for your help! We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. There is no more seller protection. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. eBay Money Back Guarantee covers most transactions on eBay. They say, Buyer beware but what about the sellers? if (!document.MAX_used) document.MAX_used = ','; This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Some returns may remain open for up to 35 business days. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. You need to call ebay. Since they refunded you right away, you aren't required to return the item. Save the label to your desktop or mobile device. How do people alwats confuse this. Most sellers don't understand this. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. var m3_u = (location.protocol=='https:'? You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . If the buyer does not ship the return by the specified date, eBay may close the return request. I've tried sending messages, and all he says is "it doesn't work". '&charset='+document.charset : (document.characterSet ? Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Carefully check the returned item before issuing a refund. The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. Its visible in my pictures even though I didnt see it nor did the buyer. Select the applicable selling categories. The seller sent the wrong item, or When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. See our Condition of returned items policy. Buyer takes blurry 1990s cell phone photo and returns a different item. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. Depending on your return policy, this may or may not include the original shipping cost. document.write (document.charset ? eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] Should I wait for the seller to contact me? If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. document.write ('&cb=' + m3_r); Returns not accepted is outdated online. What happens if an eBay seller doesn't accept a return? - Quora Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. Extortion is now excusable as long as buyer mails you back anything including a brick. See our page on, Would you like us to help with an open return request? You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. The seller is required to respond and provide either tracking information, delivery updates, or a refund. If the customer wants to return your item bad enough regardless of the real reason for the return. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. How to go about returning an item when a seller doesn't accept returns? If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Tip For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. How is it a benefit? How to handle a return request as a seller | eBay You'll also be responsible for covering return shipping costs. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. Both buyers and sellers must meet all applicable return requirements. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. I recently asked eBay this exact same question. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. As you may already know or will find out after watching this . On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. Many posts in here from sellers about this. Need to report a problem or not sure about the next steps? If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Setting up your return policy | eBay If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Its out of their hands at this point as the buyer filed the PayPal claim. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. See Partial refund guidelines. Thanks for being honest about this. Some purchases inspected under Authenticity Guarantee are considered final sale. From my experience it does deter some buyers from initiating a return request. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. See our seller protection policy to find out how to qualify to give a partial refund. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. You can choose whether to accept returns if a buyer changes their mind about a purchase. How eBay Sellers Can Prevent Returns - liveabout.com 04-18-2022 Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. Select your reason for the return. eBay may hold the return request open for up to 35 business days after the date the return was accepted. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Buyer's expect returns. if (document.context) document.write ("&context=" + escape(document.context)); On the next page you'll see the refund amount. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? You can choose whether to accept returns if a buyer changes their mind about a purchase. How to handle a return request as a seller | eBay The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Also a seller you are always going to have bad buyers here and there, its. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Give your rule a name and then select Save and turn on. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. For returns and exchanges less t //]]>-->,