Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. I have read many many complaints about the 'fake' guarantees. Vivid Seats Review Summary. To sell tickets, they must meet Vivid Seats requirements. I had listened to his show on the radio (and bought many of his books) for many years. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. The issue was they didnt have the tickets, but had 2 close by. Copyright 2022 Consumers Unified LLC. Avoid this site and their markup fees! They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. The tickets were in TTC3 seats 30 and 31 in corner. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. When the tickets never came, I contacted Vivid repeatedly. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. These were sold from the originator which means there's no reason they couldn't have been refunded. Don't EVER use vivid seats for any purchases. The second time was one of my worst experiences trying to buy event tickets. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Yes. The total price was $1405.95. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. First received an e-mail asking me to call because there was an issue. Verification can help ensure real people write reviews about real companies. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. But, what I'm reviewing . I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Going to more events with Vivid Seats gets you to more events. Companies can ask for reviews via automatic invitations. I thought maybe that was the seller. HORRIBLE experience. We would like to look further into this for you. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. We use dedicated people and clever technology to safeguard our platform. Ticket Listing Information 9. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Desired outcome: This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. The moment you hit submit, they have your money and will not refund. Chicago, IL 60606-0606. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Vivid Seats vs Seatgeek - Best Ticket Sites I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. I have put in calls, live chats and emailed customer support. We were given multiple different messages from Vivid seats regarding the tickets. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com Products used:Tickets for an upcoming football game. 07-12-22 at 5:57 A.M. Chicago Illinois A link has directed you to this review. The buyer is responsible for these costs. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Just go through Ticketmaster or the event website directly. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. I someone needs to hold ticket brokers responsible. Contact Us About The Company Profile For Vivid Seats LLC. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. It was smooth and I didn't have to do all re-ordering process again. I was told that I should have known that by this note that was listed: xfer Piggyback. Total SCAM! I used their site this morning to purchase two tickets to a show. Takes no accountability for a time glitch that had us go to a show at the wrong time. only our *Volume Resellers* are allowed to re-sell tickets. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A. Amalia G. Today. Long story short I never received the parking pass and had to pay in full at the gate. This will help us to determine next steps. We apologize for the frustration you experienced. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats Vivid Seats Pay & Benefits reviews - Indeed Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Top 2,153 SeatGeek Reviews - ConsumerAffairs Was not able to get in with those tickets I paid for. Bought 6 tickets and only 4 were transferred. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. He deserves 10 gold stars! The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. These were special seats, including dinner and first 2 rows on the dirt. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. B. Berlinda G. Today , California. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. is vivid seats legit - Tecdud.com Vivid Seats Review for February 2023 | Best Ticket Brokers I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Recent customer reviews are positive. Vivid Seats provided fraudulent tickets to me. 3 for $533.58. I purchased tickets for the New Edition concert through Vivid Seats. Tickets to Aint to Proud Stage Play in West Palm Beach. Avoid purchasing thru Vivid at all cost. Your transaction is secure, and you also get a full refund for canceled events. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Never received tickets or a refund let alone even an apology. Shame shame for all the people you have messed with and hurt. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Vivid Seats - Home - Facebook The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. At this venue, Section B is behind the Pit. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! The. says they have a no refund policy unless the event is cancelled. Leave the paper at home! All I got was a run around, excuses, and finally no response what so ever. We also ensure all reviews are published without moderation. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. 2. I just want the tickets I spent my hard earned money on. They simply dont care. How is one supposed to know that xfer Piggyback means your tickets aren't together? Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. The latest review was 2 months ago. I just want the Tickets I spent over 2 thousand of my hard earned money on. Erika, we always want to leave a positive impression on our fans. I am very disappointed in not being able to attend the show. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. In my eyes I trully beleive you are a rip off company. Explain your situation and why you wish to receive a refund. Desired outcome: Anyone can write a Trustpilot review. A refund or seats in RTC4. The following is a chronological timing of the events that occurred: Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and This was an absolute nightmare. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. We are absolutely sorry to hear what you experience. I have knee issues so very kind to help so we don't walk far. "We have currently put them on 'No Rating' while they investigate the complaints and . We appreciate you bringing this matter to our attention and will be following up with you again soon. Disputed several times and no resolution till this day. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. Yes. Kept telling me same blurb about it was my fault, not his, no refund, etc. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. When I got to the rodeo they couldn't find my ticket so I had to get a new one! We have a 100% Buyer Guarantee. After setting up a ticket master account my tickets were sent to me. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We are all set now and appreciate her cheerful assistance. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. For further help, send us a direct message. Enjoy reading our tips and recommendations. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Vivid Seats denies these . Barbara, who is my agent, was absolutely the best that you could have. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. One can only hope these ticket monopolies will be better regulated in the near future. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. I never received my tickets but was charged for them. The Insurance is not included. 3 for $533.58. We encourage you to reach our to our online support team by sending us DM on social media. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Day of game they said only had 2 tickets available and sold my other 4. None of the options worked for us NEVER will I use this company again. Vivid Seats | Event Tickets - Apps on Google Play Please Refund at least $1000. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Thank you. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? That clearly didn't happen bc I received NO TICKETS! On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. I tried calling two hours before my event as the tickets never arrived. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. The support team was very friendly, knowledgeable about the event, and got me great seats. 1,560 talking about this. I was going to the AFC championship game and bought a parking pass from Vivid Seats. We were refused. Do not use Vividseats!! It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The seller is not responsible for paying shipping fees. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Vivid Seats has not responded to my email. One arrived by mail with a "Lot 16" other was delivered electronically. The company says it "provides a legit, safe and secure platform. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Nowhere on their site did it say that these two tickets wouldn't be next to each other. Vivid Seats ranks 27th among Tickets sites. We added millions of opinions to our database and summarized over a million opinions. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Eugene was very helpful with my questions. The site didn't show the total of $632.10 until after I purchased the tickets. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. There was not enough time to even get to the venue. Absolute worst customer service ever. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? I never used them before but I know many people who have. This is absurd! Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Credit care company is stating they rejected my dispute because all sales are final. Her personality was fantastic and the whole experience was just perfect. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. Agreed! The seller sets the ticket price. The email made a vague reference to covid 19 but no definite reason was given. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. He reassured me of any concerns I had and was very patient with me. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. I have bought tickets through Vivid Seats for two different concerts. From over pricing. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. I'm very disappointed in Vivid Seats. Then allows the seller to change the date to the day of the event. Desired outcome: It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! This review was chosen algorithmically as the most valued customer feedback. Customer service told me they will not help me because I already accepted the tickets. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Definitely recommend. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! I would like to warm people to avoid buying tickets through Vivid Seats. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. We understand it's frustrating when events are postponed. Looking for the best way to buy and sell mobile tickets? We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared.
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