I would highly recommend this resort to anyone! So, you were never too far away from a member of staff that could help you out. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. A. Either on the beach or poolside, the waiters will frequently check on you and offer you drinks and lunchsometimes, theyll bring another round without you even needing to ask! Excellence Riviera Cancun Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle. A traditional French-style eatery serves up some really well-done dishes. The check-in process is really a spectacular sight to be seen. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. Cleaning round the clock. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. Excellence Riviera Cancun - Adults Only All Inclusive Beachfront property in Puerto Morelos with spa and beach bar 9.4/10 Exceptional 1,069 verified Hotels.com guest reviews See all 1,069 reviews Property highlights Free breakfast Free parking Pool Free WiFi Gym Air conditioning $605 Price available on 3/13/2023 Carr. Modern comfort and calming designs are incorporated into every one of our Riviera Maya suites by Mexico's coast. The focus is on keeping you safe. While these areas wont be completely private there are definitely a lot fewer people in these areas. Gonzalo literally made every activity fun. However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. We visited UNICO 2 years ago, very similar all inclusive pricing, with outstanding food and good alcohol selections. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. For more on things to do and see in Puerto Morelos, check out this great article by SheSaveSheTravel.com. We actually never ran out of anything. Taxes and fees that are shown are estimates only. Please, receive our warmest regards from The Excellence Collection. It has been a pleasure hosting you and we look forward to seeing you back soon. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. Overall the food selection was wide and of good quality. Please, receive our warmest regards from The Excellence Collection. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. The service, the food, and the activities/room were all more than we could have ever hoped for. Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! The pork was so succulent and delicious. So if you like to be close to the hustle and bustle this is the option for you. Whatever your preference or hobby, Excellence Riviera Cancun has the perfect option waiting for you. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. They taught us some Spanish phrases and talked about Bollywood! To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. He leads the daytime activities. Tapas is one of our favourite types of cuisine, so Flavour market had a lot to live up to. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We will pass your kind words along to the entire team. These are the COVID-19 viral tests accepted for reentry, and they will incur an additional fee that can be paid directly at the hotel or resort, according to the following chart: We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. If you want a specific liquor, just request it. Our commitment is to make every guest experience, as exceptional and unique as it can be. Masks are required on flights and airport. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Every day, fresh fruit in our room, small snacks at night. 2 Ensuring proper protocols are in place. Actually I can't decide on where I want to stay or should stay? Masks are required on flights and airport. The pool scene at the Excellence Riviera Cancun is first rate. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. The aesthetic of the restaurant is lovely with white linen tablecloths and beautifully chosen furniture. You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. 0.2 miles from Excellence Riviera Cancun Free Wifi Free parking All Inclusive Ocean Coral & Turquesa View Hotel 20,325 reviews 0.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website Top Rated All Inclusive 2022 Desire Riviera Maya Pearl Resort View Hotel 2,592 reviews 0.9 miles from Excellence Riviera Cancun Free Wifi An extensive gym with a great range of equipment. It would be nice to have some fans to help with sweating, but not that big of a deal. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). housekeeping team cleaned twice a day, and we always had fresh towels. These cookies do not store any personal information. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. And here is the next complaint in our review. It can be hit or miss. Also, the tequila options are a joke. It has been a pleasure having you with us and we look forward to hosting you back soon. The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. The other pools were pretty much the same temperature as the air around us. That works for most people, but we go on vacation to away from the world. Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. Gonzalo and Julio were awesome! Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. We did the upgrade because we were incredibly impressed by the extras when visiting Playa Mujeres. The customer service was unmatched. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. The entire staff at the resort wore masks the entire time. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! We never leave reviews, because all the other great reviews are true about this place. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. Please, receive our warmest regards from The Excellence Collection. So worth the upgrades. The resort is beautiful and so well maintained. What food & drink options are available at Excellence Riviera Cancun? This response is the subjective opinion of the management representative and not of TripAdvisor LLC. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. The resort has everything you could imagine for a relaxing getaway. Please, receive our warmest regards from The Excellence Collection. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Federal 307 Chet-Pto. Yes, parking is available for guest and it is complimentary. Other than requiring masks the Cancun airport was operating like it always has. Spice was the best meal we had there. This is the version of our website addressed to speakers of English in the United States. Cleaning round the clock. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos: $605 Room Prices & Reviews | Travelocity Groups & meetings Mobile See all hotels Puerto Morelos 1 Room Book online or call 1-855-214-3079 Travelocity.com Hotels Mexico Quintana Roo Puerto Morelos Hotels We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! When they reached a person they would pass it thru. Already have reservations to return again. It has lovely sea views and is located in a small corner of the resort. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. Bottles of spirits are also included in your room. Its a very smooth process. Would recommend to everyone. From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. We liked it so much we ate there three times over our ten-day stay. Thank you Javier! The resort has a couple of adult only pools and a beach area which made the experience amazing. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Usually there are more floats out of the water than in the water. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. The Excellence club has a range of benefits that are included in your package. All the activities were well done, but out of the pack Gonzalo and Julio were on top. Which room amenities are available at Excellence Riviera Cancun? We really liked the Italian offering here. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . Wish I knew these three things before we went.Have fun! Toggle Excellence Riviera Cancun. Please be aware there is an extra cost for this service. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. As you approach the doors they will automatically open. The french Chez Isabelle is supposed to be their nicest restaurant but. 1 (888) 307-2623. Excellence Riviera Cancun is an adults only resort (18 years and over). #1 of 10 all-inclusives in Puerto Morelos. "Airport Departure: As previously stated, US travelers need a COVID test to return home. Federal 307 Chet-Pto. The oldest country in the Americas. by Adrian updated February 4, 2023, 10:21 am, by Emma updated January 30, 2023, 8:40 pm, by Emma updated January 25, 2023, 8:49 am. The commute from the resort to the airport also took over an hour due to traffic. Excellence Riviera Cancun: COVID-safe Entertaining, Relaxing & Personable Resort - Read 24,088 reviews, view 26,126 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor It was handled beautifully with no issues at all. The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. The staff was absolutely incredible. and an insulated thermos to keep drinks cold. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . Yes, guests have access to a pool, a fitness center, and a sauna during their stay. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. It was hard to stay in vacation mode when my phone was always with me. Review collected in partnership with this hotel. With a wide selection of choices and open for breakfast, lunch, and dinner you really cant go wrong with this choice. Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. They were lower than usual, especially the lazy river around the spa. Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes. Im currently at ERC (July again) and the vibe is completely different. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. Daytime Activities We were very keen to do this, but could never get a spot on the tour. Pools are warm. So impressed by everything about it! Review. As the water is pretty choppy. Alejandro at the bar with the pizza oven is great too. There are a few drawbacks to this beach. This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. Beyond that, the airport is operating like normal. This is by far the best all-inclusive Ive ever stayed at. Other than requiring masks the Cancun airport was operating like it always has. The typical go-tos for bar food such as Nachos, Burgers, and Tacos are available. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Juarez, Km 324 - 342, Mza. The level of service and attention to detail was unparalleled. The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. Our 4th getaway to the Excellence Riviera Cancun. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. There are so many wonderful choices for any food or drink. Cancun. These are just some of the people that make the ERC so special for. The staff here were very good and the service was seamless, but the food definitely was a letdown. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. We highly recommend the resort and have found few that can compare.More. They no longer give you menus at the restaurants, probably for safety. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. Unfortunately it makes enjoying frozen drinks a little bit of a problem. setting in the Riviera Maya, set along Mexico's Caribbean coast. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. Yes, Excellence Riviera Cancun offers airport transportation for guests. In the evenings the team at this resort put on entertainment, from themed nights such as Vegas and Mexican night to a silent disco and tribute acts theres a lot on offer. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. Claim your listing for free to respond to reviews, update your profile and much more. If youre into premium spirits and liquors and plan on drinking a lot of these then the Excellence club might be worth it. Excellence Riviera Maya excellent. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. Please, receive our warmest regards from The Excellence Collection. We would suggest booking before you go. The beautiful Cancun weather takes care of the heating of the pools for the rest of the year. Wonderful!The focus is on keeping you safe. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. I can't decide on ERC or EPM. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. Federal 307 Chet-Pto. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Fun and tasty. We're in Mexico - there's no reason to have bad tequila at the bars. The grounds are gorgeous. We tend to have pretty high standards and they were all exceeded. The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day. - Dinner: Food and service is great everywhere like always. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. Again this course is on the premium side and can cost up to $300 for around. What are some restaurants close to Excellence Riviera Cancun? This is the main buffet at the resort and is most likely the restaurant that you will frequent the most. The location of this restaurant is really lovely. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. The Hibachi (Spice) - WOW! Excellence Riviera Cancun. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Also, the water was way too warm for almost all the pools. Please, receive our warmest regards from The Excellence Collection. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. A Lot of these all-inclusive resorts arent located near towns and local restaurants, so you need the food to be good and the Excellence does not disappoint on the food. Answer 1 of 3: I'm a 38yr old female going on vaca by myself. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. We were there for three glorious weeks January-February 2023. Please, receive our warmest regards from The Excellence Collection. There is a lovely coffee shop on offer too where you can grab your morning pick me up. Located a 25-minute drive from the resort. We talk about changes to the resort, our experience. Does the Excellence Riviera Cancun offer a shuttle service from the Airport. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. If seafood is your thing then this is the restaurant for you. The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. Spanish Hotel Firms Will Build Jamaica Worker Housing. There is a golf course located right next to the resort. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Javier was one of the best. Kind of a let down. The Dominican Republic shares the island known as the Hispaniola with Haiti. The bartenders are great and fast. Toggle The Excellence Collection. We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! With the Excellence club, you definitely do get a little more privacy. We recommend going around an hour before the tour commences to get on the tour. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Stayed here for 5 days and I have to say, everything has lived up to it's name, Excellence. Our driver wore a mask and we did too in the enclosed space. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. However, they will revise why during your stay we did not seem to achieve our goal to offer good quality in every meal and drinks and they will work on it in order to make any improvement needed to guarantee our guests the highest quality. We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! Excellence Riviera Cancun. We recommend calling ahead to confirm details. Lock in the lowest price from these sites. My Wife and I spent a week for our honeymoon. Masks are required on flights and airport. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. #1 of 10 all-inclusives in Puerto Morelos, Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. It might be a good idea to research some of . The facilities available at the Excellence are really at an elevated level. All of the team members go above and beyond for service. Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! There is a second floor with a private deck and plunge pool. Dreams resorts All your questions answered! The food was up there with some of the most authentic Indian eats we have had outside of India. Most of all, Gonzalo was MUY excelente! 13K views 6 months ago EXCELLENCE RIVIERA CANCUN This video is for informational purposes based on our recent trip to ERC in July of 2022. Food was great. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. We felt extremely safe in today's COVID climate.Beauty. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. Excellence Riviera Cancun: Relaxing Get Away - Read 24,088 reviews, view 26,116 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor At the time we got an all-inclusive package including flights and transfers for around $3,000 USD. They serve the complete range of caffeine-infused delights as well as a range of freshly baked treats. 1.6 miles from Excellence Riviera Cancun Free Wifi Pool All Inclusive Azul Beach Resort Riviera Cancun View Hotel 14,786 reviews 1.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website View more hotels in Puerto Morelos Excellent Poor 22,400 - 22,405 of 24,097 reviews djqueen Vancouver 34 78 Reviewed February 9, 2007 There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. Airport - Arrival was quick and easy. The driver was friendly and spoke good English. 0:00 / 16:36 Intro Excellence Riviera Cancun Review | Cancun's BEST All-Inclusive Resort The Map Pinners 2.85K subscribers Subscribe 284 Share 32K views 11 months ago CANCN We're finally. Honestly, this is something I dont really like about the Excellence resorts there is too much choice. The room is spacious with a King-sized bed, living area, Jacuzzi, and a balcony. With culinary artists each trained as experts in their specific regions and flavors, a host of global offerings and exceptionally prepared dishes are yours to savor. If you stay in an Excellence Club room the bottles in your room are upgraded to premium spirits. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. So what keeps us coming back? We really appreciate your detailed feedback. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. SELLING PRICE: $1,500 USD. 18 km From Cancun International Airport. Its worth it to avoid stairs and ease of pool access during the day. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. As you pull up to the hotel a bellhop will be on hand to take your bags. Also a side note - beds and pillows very uncomfortable. We worked out our new flights and needed to change our airport transfer. Room: We have done all level of rooms in the past and there is not a bad room in the resort. Everyone is expected to use their phone with a downloaded app to see the menus. It was nice having our own private area where we could switch off and read a book.