Expand. I worked retail for 35 years. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. When a case is opened, the buyer is asked to upload photos and offer details of the item. Heres how to send your own label from the View return details section: Shipping labels for international returns. We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. You'll need to send it back within 10 business days, using tracked postage. What I might do is take a chance and send it without tracking. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. So sorry to hear that Donna! Use the phone over e-mailing when you want a response), and told them the situation. The item is only $25.00, but thetracked packet rate will be approximately $14.00. For more detail, read our blog on fixing scratched lenses. on I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . Thats not even the best part! If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Bumper may require modification if your vehicle has a tow bar fitted. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Free shipping for many products! An honest , ethical seller will refund return shipping on a defective item. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. free shipping Browse 1993-2011 Ford Ranger pickup truck repair panels and replacement body parts. To request a return, select the item you want to send back from your recent purchases above, or use the button below. Ask the buyer to use a label you sent along with the item. If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. 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Jen in Indiana. Photographs show that you have lived. -Unknown. You won't be able to re-open the request once it's closed. Send the order back. But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. I don't plan on stopping any time soon. 10-02-2020 Most sellers refund as soon as they get the item back. Our vast knowledge base also provides excellent advice for dealing with: Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. Death certificates show that you died. If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. Fear of what could happen could be keeping you from making the income you deserve to make. O comprador dever devolver o item no mesmo estado em que foi recebido, incluindo todos os componentes presentes na embalagem original. Then to top it all off she left negative feedback calling me a liar. We used the other account for our own private purchases. And is it mostly positive? I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. 2 min . We do not give refunds and this buyer did not read the terms. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. Is Getting a Refund for a USPS Late Delivery Possible? You must be a registered user to add a comment. "Birth certificates show that you were born. Or perhaps send a replacement if you return the item via untracked shipping? If you need help, you can contact us. If you want return shipping to be insured, see our section on alternative return shipping options. Use the phone over e-mailing when you want a response ), and told them the situation. It was very obvious that you guys were shocked that Ebay took care of the situation that easily. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. Select your carrier and enter the tracking number. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. Learn more about our signature confirmation requirements. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. However, we're here to help. Here are some of the most common ways eBay sellers are scammed. To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. How do you know it is your item the buyer takes a picture of? 2 min article; Ebay says "no refunds" does not apply unless the item is damaged by the carrier. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. Dunno about that. Dont let it! Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Returns will not be accepted without prior authorization. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. That shakes them out of the tree. If they deny it, escalate it to eBay and they will more than likely rule in your favor. If you continue to use this site we will assume that you are ready to rock on with it. Learn more about return shipping. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. Select View return details. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. the Transaction Details page may have the requested insurance information. You can also check the progress of your return request at any time. If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. Heres how you can let the buyer know about the label from the View return details section: Offer to send funds for the return shipping cost. In some cases, you can't know for sure. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. If you've already registered, sign in. The seller will also pay for return shipping. When the seller replies, we'll send you an email with details of the next steps. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Please include a picture of the damage and your order number. 2022 Flea Market Flipper. Nonetheless, the simplest way to make a return is to use your account on eBay. Read our most popular questions and answers on how to handle return shipping for items you've sold. What happens if the buyer refuses to pay for return shipping? We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. You'll also receive a date by which you should ship the item back. Why would you risk having your seller rating dinged over a $4 item? Each year they make it more and more difficult for sellers, especially dealing with problem returns. If the seller receives payment but has not shipped the item, then there is no return shipping cost. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. I sell on many platforms, and have been selling on ebay for over 15 years. I think you need to learn not to take things so personally and choose your battles more carefully. I wasnt even expecting them to put the money back in my account right then. In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. What happens to seller when eBay refunds? If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. You can unsubscribe anytime. I want to share an experiance that cost me lower seller ratings score. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. So the buyer gets 6.50 from eBay. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. They paid $4.99 shipping and handling and due to their location the actual shipping was less. The choice is not up to the seller, that is . Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. Only in our case the buyer didnt pull a switch-a-roo. Who covers the shipping costs depends on why you're returning it. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. Our kids especially had a great time with that one. Does eBay intimidate you? Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Enter reasons for returning the order. Can I still get a full refund? Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. But at some point, the scammers are going to figure out the weakness in that business plan. How To File a USPS Delivery Complaint in a Few Clicks. Otherwise not as described on arrival. Send the funds using the buyer's preferred method. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. But , as we all know, not all sellers (or buyers ) are honest. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Spread the word, we know how to break the . If the item isn't too big or heavy, that may be a possibility.