In many places such as apartment buildings with concierge/doorman, townhouse complexes with a management office, freight forwarders, Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months. I included Many thanks in advance. 2. If the seller is found to be responsible for the issue, this will result in what we call a case closed without seller resolution.We count these in your transaction defect rateand as a percentage of your transactions closed without you resolving them. It is probably the same..I am from the prairies too. If you're a high volume seller the post office may not be doing an acceptance scan right away which will ding your late shipment rate and tracking uploaded on time and validated stats. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Now it's 10% or going to be. Make sure the item is delivered to the buyer as described in the listing, Not meeting the late shipment rate requirements, Exceeding minimum requirements for defect rate, Negative or neutral feedback from a buyer, A buyer requesting a return or reporting that an item was not received, A buyer asking us to step in and help with a transaction issue, eBay Money Back Guarantee cases or disputes closed without seller resolution, Seller-initiated transaction cancellation. Sales Tax Rate *Tax applies to subtotal + shipping & handling for these states only. only way to can go back to zero is too avoid another penalty. I changed the postcode under the postage tab to the buyers postcode and it was something like 19 days, instead of the same or next day afer payment. Again, gave great feedback 5 stars all the way but answers No did you get the CD by this date. Offering the lowest price will boost your chances of attracting new and returning customers, especially if your listing has a high amount of competitors. eBay no longer displays a PowerSeller logo next to a seller's user name for buyers to see. significant money, because it would give me access to Priority Mail NOT a single buyer has said that. eBay can determine through valid tracking that the defect, feedback, or late shipment was the direct result of systemic delays in shipping or communication. If you don't meet our minimum performance standards, we may put limits on your selling activity until your performance improves. i just have better things to do with my time. what does that mean. when i think of it in the evening i check what shipping labels say about the packages i have dropped off that day. It does not, anything that is ordered between Friday at 12:00am PST and Sunday 11:59:59 pst needs to be shipped Monday. To become a Top Rated Seller, you'll need to: If you've met these performance standards requirements on eBay.com, we'll automatically upgrade you to the Top Rated Seller status at your next evaluation. If your shipment had the initial scan within your stated handling time then they should be removing those defects. hope some that knows the rules better than mecome around and help you. eBay use to give TRS sellers 20% off FFV. By keeping some basic selling practices in mind, youll be able to create a great experience for your buyers. hilarious but these packages are not even the culprits. To provide your buyers with great service, it's important to make sure you send your items on time. Sambonet Venezia Gold PVD . 08:40 AM. EP303 - Amazon, Walmartand E-com Q4 Results In this episode we cover: Amazon Q4 Earnings Walmart Q4 Earnings US Department of Commerce Q4 e-commerce data Discussion of Temu and other Social Commerce News Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. i am still at 2% and my standard allows 3%. the message below. This is also true of Holidays, if the holiday (like memorial day) is on Monday you still need to ship out everything ordered from Friday 12:00 am to Monday 11:59:59 pm on Tuesday. buyer. The defect rate won't affect your seller performance status until you have transactions with defects with at least 5 different buyers, or at least 4 different buyers to impact Top Rated status, within your evaluation period. You can monitoryour service metrics and peer benchmarks on yourservice metrics dashboardin Seller Hub. The Growth tab of the Seller Hub includes price competitiveness metrics for listings. 12:06 PM, Hi there, can someone explain the LATE SHIPMENT RATE details please? Diana Ross - Baby Its Me Vinyl LP Culture Factory. eBay expects sellers to consistently provide service that results in a high level of buyer satisfaction. Next, click on "site preferences" in the menu on the left-hand side. For example, if you're selling through ebay.com, you must be resident in the US to qualify for this discount. You can keep track of your performance against these standards through yourSeller Standards Dashboard - opens in new window or tab, and our full policy guidelines below provide additional details about how your performance is calculated. get all your infos together prior to calling. Sellers should always be realistic with their shipping and handling times. But didn't Raphael on chat say no one was in jeopardy of losing their TRS under the new defects. One or 2 late shipments isn't going to hurt you. eBay merchants offer everything from lightbulbs to vintage war posters on the marketplace. So for instance on a $4 shipping charge, eBay's fee might be $0.40. Buyers Won't Necessarily Know You're A Big Shot. Take a look at your Seller Dashboard - opens in new window or tab to check your current and projected level. Either your listing sales, listing page views, or both will need to be increased in order to increase your sales conversion rate. Press question mark to learn the rest of the keyboard shortcuts. This year eBay have introduced a number of changes for sellers (as always! Our guides below have more information on how you can make your listings more attractive to buyers by offering discounted or combined shipping, as well as details on maximum shipping costs and more. who have experience with it. 17-05-2018 Cases closed without seller resolution less than or equal to 0.3%, and two or fewer cases. eBay hasnt disclosed the exact algorithm for Best Match results, but the marketplace has stated the rankings are influenced by a combination of these factors: A few of these factors are directly affected by seller account metrics. When you use freight shipping or sellitemsin the following categories, you need to offer 30-day or longer returns, but the buyer pays for return shipping: You don't have to accept returns for these categories: Cell Phones, Smart Watches & Accessories > Cell Phone Cards & SIM Cards > Cell Phone SIM Cards, Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer Ink Cartridges, Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer TonerCartridges, Computers, Tablets & Network Hardware > Computer Software, Home & Garden > Yard, Garden & Outdoor Living > Plants, Seeds & Bulbs > Plants & Seedlings, Pet Supplies > Bird Supplies > Food & Treats, Pet Supplies > Fish & Aquariums > Coral & Live Rock, Pet Supplies > Fish & Aquariums > Live Fish, Pet Supplies > Fish & Aquariums > Live Invertebrates, Pet Supplies > Fish & Aquariums > Live Plants, Pet Supplies > Small Animal Supplies > Small Animal Food, Sporting Goods > Fishing > Baits, Lures & Flies > Live Bait, Trading Cards (Sports Trading Cards, Non-Sports Trading Cards, and Collectible Card Games), Items listed in the Real Estate and Specialty Services categories, You cancel a buyer's purchase because you no longer have the item in stock or you chose not to send it, An item-not-received or not-as-described request from a buyer is closed without seller resolution, Describe your item accurately. What can I do to resolve this issue - any ideas? Tracking was uploaded and shows that the item was delivered to the buyer's . when i check my dashboard it doesn't look good. Transaction defect rate I keep getting dinged for small items I sell that can go USPS First Class due to "Tracking idicates late delivery". Join the chat hour each second Wednesday of the month, 1-2 PM PDT. i have shipped thousands of packages in the last 12 months (all my selling venues). Step 3: Scroll down to "eBay guaranteed delivery setting . 17-05-2018 I checked the Australian postal service and it is 4 working days to get it from Melbourne to this small town. Create an account to follow your favorite communities and start taking part in conversations. Tracking uploaded on time and validated (applies to eBay Top Rated Sellers only) Once you start maintaining the given standards, eBay automatically updates the Top rated seller status on successful completion of the next evaluation. If your level is Below Standard, you'll find information on how you can improve. The defect rate won't affect your seller performance status until you have transactions with defects with at least 5 different buyers, or at least 4 different buyers to impact Top Rated status . 75% of users never even scroll past the first page of results, so sellers want to make sure their products are ranked high in searches. Your listing may need more exposure in order to generate more sales. Here are a few tips to consider: Revising your budget is critical if you currently cant afford to match competitors pricing. B Has anyone else seen the article about this? I would prove I have shipped on time blah blah blah. They're not scrolling.". Do you do it in the sellers dashboard - if so, do you have to change the postcode for each sale that you get from different buyers location. It's especiallyflawed in the sense that USPS can have delays. Your seller level can fall to Below Standard if your transaction defect rate is above 2% or if your percentage of cases closed without seller resolution is above 0.3%. Once the item is in one's in hands, the stress of waiting dissipates. Another product ranking factor is the sellers track record. i also have always uploaded tracking and shipped on time (that is all i can do). Merchants can log into the Seller Hub here. From the Seller Dashboard, merchants can view their key performance metrics: eBay recommends the following benchmarks for each performance metric. never received an email from a buyer saying where is my package? few weeks ago 2 packages didn't get scanned until the city of destination. Check the acceptance scan. Determine how much your costs need to be reduced. We are now receiving ten messages from international buyers a Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. me that it's a freight cargo company On December 2 I ordered an extremely large item on eBay that cost $310. i always ship on time and within my 1 day handling policy. Meeting these performance standards not only positively impacts sellers product rankings, but also signals that the merchant is providing excellent customer service and is likely to receive positive ratings. The discount does not apply to the $0.30 per order portion of the final value fee, If the item location is in the same country as the eBay site you listed on, you need to offer 30-day free domestic returns, If the item location isn't in the same country as the eBay site you listed on, you need to offer 30-day free international returns, In Jewelry & Watches, and most Collectibles & Art categories, you need to offer 14-day free returns. Shipping label printed here for the same amount of shipping paid by I have a late shipment rate of 56%? Sellers with conversion rates below this average might want to consider the rates formula to see how they can raise it: Based on this formula, conversion rates lower when the listing views rate and sales rate are both decreasing, but sales are decreasing at a steeper rate than views. You can see how you're performing both domestically and across various international markets in your seller standards dashboard - opens in new window or tab. Keeping an eye on these measurements allows sellers to feel confident in their customer service and reduces the likelihood of receiving negative ratings. day saying they cant purchase. Late shipment rate: Less than 5% for Top Rated Sellers and less than 10% for all sellers Cases closed without seller resolution: maximum of .3% or 2 occurrences (over past 300 months for 400+ transactions, over past 12 months for <400 transactions) for years. 10:08 AM That's why we have extended handling times! Copyright 1995-2023 eBay Inc. All Rights Reserved. Mine shows I have two, but then when you go further into the account info and run the graphs, it shows that neither of the items they marked late uploading tracking were actually late and did receive scans within the correct time. 1. These buyers cant examine the items in-person, so they have to decide whether to purchase them by assessing product reviews and seller ratings. . I had a buyer in WA (I'm in NSW) and the ETA was the same day of sale to 5 days after. Here are a few tips for increasing your average seller rating: Maintaining a high seller rating keeps you in good standing with eBay and gives new and returning customers a positive impression of your business that keeps them purchasing your items. Copyright 1995-2023 eBay Inc. All Rights Reserved. You may have noticed other sellers using a similar name offering similar products. One of the key seller performance measures is your transaction defect rate. Does that I ship out the CD and it turns out he works in Kazakhstan in the US embassy and the mail was being forwarded to him. Learn more about this change - opens in new window or tab. I have had to explain myself to several people and spent hours on the phone. Specifically, you can view how well you're meeting buyer expectations with buyers from the United States, United Kingdom, German, and global markets. 16-05-2018 08:16 PM. Remember? I have mailed many postcards and coins with the eBay standard envelope I was under the impression One as a buyer, poly envelopes from a seller I have used again, and just ordered from them again today. There are fewer resources on growing niche item businesses since these products are less common in markets. Review all past feedback to make sure that any neutral or negative responses were resolved. We also consider a buyer's pattern for opening requests and cases and leaving low detailed seller ratingsand protect you when necessary. 01-24-2016 Merchants who continuously monitor their data and iterate on their engagement and acquisition efforts will be prepared for any changes in buyer behavior and will stay successful in the marketplace over time. Episode 303 of the Jason & Scot show was recorded on Thursday, February 23rd . so would take another 5 packages for me to get in trouble. Respond to all buyer messages promptly and resolve issues as they arise. Merchants who want to encourage positive feedback should monitor their seller performance metrics. by December 3 of them will fall off. . I agree this is flawed. Click the Performance tab and select Traffic to view these metrics. Sellers who are unable to manage their inventory should consider using software like, Leave buyers positive reviews. ran a report 5 stars all across, not even a 4 starin shipping. Ebay Gold Plated Flatware. but the report says 3 in October, indicates late delivery. The content you are looking for has been archived. - edited The answer is absolutely. I have two late shipments and they are also due to "late delivery" but no one complained and I got good feedback from the buyer. Need a quick review? 17-05-2018 If you're late more than 3% of the time you can't be a top rated seller, but other than that I don't think it affects that much, maybe search results. I got a label but then realized I option with no issue. I got 4 out of 32, a whooping 12.5%. Find many great new & used options and get the best deals for 1934/35 Peru to Germany (2)/France (2) Airmail Covers / 1S. Artwork Drawings Seating Furniture "Studies From Victoria & Albert Museum 1 Fine Artwork Vintage Drawings Interior Seating Furniture Designs Picture "Studies From Victoria & Albert Museum" Each drawn by hand. One of the biggest deciding factors buyers make when narrowing down choices between buyers is shipping time. Understanding how data impacts product rankings, product reviews, and seller ratings enables merchants to see the big picture where their customer engagement and acquisition efforts are weak and how they can be improved. This rate is the percentage of your total eBay transactions that had 2 out of 3 kinds of defects. Sellers who need to increase their order amount should also review their number of impressions, listing page views, and click-through rate. Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business. I'm on the line with CS now.actually I'm on hold.but trying.